Privacy Policy

Last updated: January 2024

Introduction

Heritage Furnishings UK is committed to protecting your privacy and handling your personal information responsibly. This policy explains how we collect, use, and safeguard information when you interact with our website and services.

We are registered in England and Wales and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit an enquiry
• Email address for correspondence purposes
• Project requirements and preferences you share during consultations
• Delivery addresses for fulfilled orders

We also collect certain information automatically when you visit our website:

• Browser type and version
• Pages visited and time spent on site
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested information
• Process and fulfil orders for furniture
• Arrange consultations and site visits
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract: To fulfil orders and provide services you have requested
• Legitimate interests: To improve our services and communicate with potential customers
• Consent: Where you have given specific permission, such as for marketing communications
• Legal obligation: To comply with applicable laws and regulations

Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist with website hosting and analytics
• Delivery partners when arranging furniture delivery
• Professional advisers such as accountants and legal counsel
• Regulatory authorities when required by law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected. For enquiries that do not result in orders, we typically retain contact information for up to two years. For completed orders, we retain records for seven years to comply with accounting requirements.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Receive your information in a portable format
• Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encrypted connections, and restricted access to personal data.

International Transfers

Your information is primarily processed within the United Kingdom. Where we use service providers located outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated through our website. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at [email protected] or write to Heritage Furnishings UK, Oakwood Mill, Burford Road, Cirencester, Gloucestershire, GL7 5HN.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed.